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Parents/guardians who apply for swimIQ's school-pool programmes do so on the following T & C's. 

On acceptance into our classes all participants' parent/guardian are bound by the swimIQ T & C's.

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Bookings

Spaces are limited – first accepted and paid secure their place.

Payment of $250 per child covers the full programme of nine (9) consecutive weeks at the school pool of your choice. Payment is processed securely, online through a third-party payment processor (Stripe).

Consult with Julia Boyle at swimIQ.contact@gmail.com ahead of joining if you are unsure about the right level.

As a condition of enrolment, you must provide both a mobile number and a current email address.

Lessons are non-transferable and must be used within the Term.

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Cancellations

Refunds are not provided if you're unable to attend a class. A make-up lesson is not guaranteed, but swimIQ will try to accommodate you for 1 make-up lesson in the Term. Use the parent portal to cancel at least 24 hours before a missed lesson to receive an electronic make-up voucher.

Please note that Milford lessons run Saturdays and Tuesdays, and Hauraki lessons run Wednesdays, Thursdays and Fridays in Term 4 2026, meaning limited make-up lesson options.

If lessons cannot go ahead due to unsatisfactory pool conditions (eg water temp too low) or sickness of instructor swimIQ will notify you and make a refund at the pro rata value of that lesson. Note weather conditions, at any time of lessons or leading up to a class time, do not give rise to a customer credit.

swimIQ reserves the right to cancel bookings for lessons if lessons bookings do not reach minimum viable numbers. If this occurs, swimIQ will notify you within a week of start date and refund you.

Pool Safety 

School rules to be observed at all times. Pool safety is paramount. The pool gate must be kept closed at all times.

No lifeguard on duty for these classes: all participants are under the supervision of swimIQ for the duration of the lesson. swimIQ participants may not enter the pool area well before or stay after swimIQ classes. 
 
Students may attend only for their scheduled lesson, and must exit the pool after their lesson completes. 

Parents or guardians are responsible for their own swimmers before and after swimIQ classes. No student may be left unattended for later pick up.
 
Attire: swimmers must wear swimsuits. Caps recommended. Please bring goggles. The outdoor pool is heated. The water is warm enough for most swimmers. Some may prefer to wear a wetsuit for classes.
 
Sun safety: bring adequate sun protection, including sunblock.

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Students use the nominated lane(s) only.

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Operations

Parents, guardians or family members: 1) may attend classes – bench seating is provided 2) are not permitted to use the pool during classes. 
 
Smoking or vaping in pool area is not permitted. No food or drink allowed in connection with participants. 

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Arrival: five minutes before your scheduled lesson and have swimmers ready to enter the pool at start time.
 
Parking: on school days there is street parking only. On Saturdays you are welcome to use the school carpark.
 
Changing rooms: male and female changing rooms with toilet facilities. No showers.

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Behaviour in pool area: no diving, no running, no glass, no yelling.

 

Photography policy: You must ask the Instructor’s permission before videoing a lesson.

Instructor authority: Instructors may remove a swimmer for unsafe or disruptive behaviour.

Instructor changes: Instructors may change with limited notice (text or email) for example if an instructor is sick.